Case studies with measurable results

Business challenge

A mid-sized manufacturer tracked production scheduling, materials and QA sign-off across six spreadsheets and a shared drive. Two staff spent most of their week consolidating data, and month-end reporting took four days.

Solution

A custom production management platform with a unified data model covering jobs, materials, machine capacity and QA checkpoints, plus dashboards for shop-floor and management views.

Timeline

14 weeks to first production release, phased rollout over 4 months

Business results

• Month-end reporting reduced from four days to same-day
• Manual consolidation work largely eliminated
• Two full-time staff redeployed from data entry to planning
• Full audit trail on QA sign-off for customer compliance

Business challenge

A firm received a high daily volume of client emails requiring document collection and status updates. Two coordinators spent most of each day reading, classifying and replying, and out-of-hours enquiries waited until morning.

Solution

An AI triage and drafting layer that classifies inbound email, extracts required details, drafts a grounded reply for human approval, and auto-answers status questions from the case system.

Timeline

7 weeks from pilot to production

Business results

• Out-of-hours enquiries answered immediately instead of next morning
• Coordinator time on triage reduced substantially
• Consistent replies grounded in current policy documents
• Full log of every AI action for compliance review

Business challenge

A freight business re-entered every booking into three systems — CRM, operations and accounting. Discrepancies surfaced at invoicing, causing disputes and delayed payment.

Solution

An integration layer making the operations system the source of truth, syncing bookings to CRM and accounting automatically, with exception alerts where records could not be matched.

Timeline

9 weeks

Business results

• Triple data entry removed from the booking process
• Invoice disputes from data mismatches substantially reduced
• Faster invoicing and improved cash collection
• Exceptions surfaced same-day instead of at month-end

Business challenge

A contractor managed tenders in spreadsheets and a generic CRM that could not model multi-stage bids. Estimators duplicated data, and management had no reliable view of the bid pipeline.

Solution

A custom CRM with a tender-aware pipeline, integrated estimating rate card, document management per bid, and dashboards showing bid volume, win rate and value by stage.

Timeline

11 weeks

Business results

• All tenders tracked in one system with no parallel spreadsheets
• Bid win-rate reporting available for the first time
• Faster estimate turnaround using the built-in rate card
• Clear ownership on every bid, reducing missed deadlines

Business challenge

A distributor ran a decade-old system that could not handle a second warehouse. Stock accuracy was poor, causing both stockouts and excess inventory, and the vendor quoted a large fee for multi-location support.

Solution

A modular ERP starting with multi-location inventory and purchasing, integrated with the existing accounting platform, later extended to dispatch and supplier performance.

Timeline

Phase one in 12 weeks, full rollout across 3 phases in 9 months

Business results

• Accurate stock visibility across both warehouses
• Reduced buffer inventory and fewer stockouts
• Second location supported without vendor fees
• Legacy system retired without a disruptive cutover

Business challenge

A provider handled document collection and appointment status by phone and email. Staff spent significant time re-sending forms, and sensitive documents circulated over unsecured email.

Solution

A secure patient portal for document upload and download, appointment status, and structured secure messaging, integrated with the existing practice system.

Timeline

10 weeks

Business results

• Document exchange moved off email into an audited, access-controlled channel
• Routine status calls significantly reduced
• Faster document turnaround before appointments
• Clear audit trail supporting compliance requirements

Business challenge

A contractor managed hundreds of subcontractors, tracking insurance and certification in a spreadsheet. Expired documents were routinely discovered on site, halting work and creating liability exposure.

Solution

A subcontractor portal with self-service onboarding, document upload with expiry tracking, automated pre-expiry reminders, and a compliance dashboard flagging non-compliant vendors before mobilisation.

Timeline

10 weeks

Business results

• Expired-certificate incidents on site effectively eliminated
• Onboarding time cut from weeks to a few days
• Compliance status visible before mobilisation rather than after
• Procurement admin time materially reduced

Business challenge

A consultancy tracked utilisation, pipeline and margin across a time-tracking tool, a CRM and accounting software. Monthly board reporting took three days and figures were frequently disputed in the meeting.

Solution

An automated data pipeline into a unified reporting layer, with a board dashboard covering utilisation, pipeline coverage and project margin, plus drill-down to the underlying records.

Timeline

8 weeks

Business results

• Board pack preparation reduced from three days to automated delivery
• Single agreed definition for utilisation and margin
• Under-performing projects flagged weeks earlier
• Reporting no longer dependent on one analyst

Business challenge

A firm's website was slow, produced almost no organic traffic, and offered a single contact form. Nearly all enquiries came from paid ads at a rising cost per lead.

Solution

A rebuilt Next.js site structured around service and location intent, with technical SEO, a resource section, and multiple conversion paths including a valuation request and a downloadable guide.

Timeline

7 weeks

Business results

• Substantially faster page loads and improved Core Web Vitals
• Organic enquiries growing month on month post-launch
• Reduced reliance on paid traffic for lead volume
• Clear attribution showing which pages convert